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← The first 30 seconds: Retail & e-commerce
Lesson 4 of 5
Quiz
0 of 5 answered
1.
What should you do right after your opening question?
Answer it yourself
Stop talking and listen
Ask three more questions at once
2.
What should a strong opening start with?
The customer and a reason that matters to them
A full list of product features
The company's history
3.
What are the three parts of the opener?
Price, discount, deadline
Intro, reason, open question
Greeting, joke, pitch
4.
Which opening line is weakest?
'Can I ask what made you start looking?'
'Do you have two minutes now?'
'How are you today? Let me tell you about us.'
5.
Why ask for permission at the start?
It lowers resistance and they listen better
It makes the call longer
It's required by law
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