Sales & marketing mastery
Conversation, listening and rapport
Be genuinely interested, listen so people feel heard, match the kind of conversation they want, and handle hard talks.
Based on 9 books:
- How to Win Friends and Influence People (Dale Carnegie)
- Just Listen (Mark Goulston)
- You're Not Listening (Kate Murphy)
- Supercommunicators (Charles Duhigg)
- Exactly What to Say (Phil M. Jones)
- Captivate, Cues (Vanessa Van Edwards)
- Crucial Conversations (Patterson, Grenny, McMillan, Switzler)
- Nonviolent Communication (Marshall Rosenberg)
- Emotional Intelligence (Daniel Goleman)
Core module
- Be interested, not interesting+10 XP
- Listening that people feel+10 XP
- Hard conversations+10 XP
- Quiz+15 XP
- Practice call+25 XP